b'Community Russell BrighouseCareFrom our Home to YoursThroughout 202122 over 20,000 people looked to OzcareOur Services: Q&A with Russell Brighouse,for support to live well in the community. From a little bitWide range of services Head of Community Careof help around the house once a fortnight, to daily visits to ensure those most vulnerable in our community feel safeQualified and experienced carersand secure, we are here to support Queenslanders, youngStaff certified in CPR & First Aid What do Ozcare community care teamsand old, in any way possible to achieve their goals.Clients enjoy regular carers whostrive to achieve?Our professional and caring staff deliver a diverse rangego the extra mile We strive to provide a service to the community that keeps them where they want to be. We are passionate about of services to communities as far north as Port Douglas,Specialist dementia supportproviding our clients with a service that they are happy west to Emerald and The Gemfields and south to northernavailable with. A service that helps them live safely, independently, New South Wales. Our focus on personalised care andRegistered NDIS provider and well wherever they call home, whether thats in their support is reflected in our happy clients who proudly referown home, with people they love or in an environment they us to their friends. Over 25 Years Experiencecare about.What challenges have the last12 months presented?Its been a huge challenge to continue to see our clientsWhat makes Ozcare unique?amidst the pandemic. Our priority has been to keep ourWhat sets us apart from others is the familylike culture of clients safe, which means keeping ourselves safe. We haveour organisation. We know who our staff are. We celebrate seen mandatory PPE and vaccinations, weve had to navigatethe small wins and the small things with our staff; weddings, complex changing requirements, weve experiencedbirthdays, long service awards, the birth of children, significant staff shortages and most importantly weve hadpersonal achievements and so on. We behave like a family- to work harder on staying connected. Connecting with ourorientated organisation even though we are quite a large clients, connecting with each other and connecting ourorganisation and this has a similar flow on effect with our clients to their loved ones and their local community. clients and their families.Proudest moment? What does the future look like?The fact that in the face of adversity, our community careOzcare will continue to provide services to the community, teams have continued to provide services. They truly careand we will continue to grow. We are focused on retaining about our clients, their families and our community. Eventhe wonderful staff we have already and attracting more when our staff were worried for the health and safety of theirstaff with similar qualities.own families, they continued to go out there and serve our Above: Enid & Kelly from Ozcare Brisbane North. Top left: Wendy,clients. You see, we assume that everyone has a supportWe have learnt a lot in the last couple of years, and weve Lyn, Patricia & Kaye from Ozcare Gold Coast. Left: Russell presenting Sonia, Care Assistant from Ozcare Brisbane South, with her 15 yearnetwork around them, people who can step in and help out,proven that it doesnt matter whats thrown at us we can service award.however, for many of our clients, the reality is that Ozcare iscontinue to push through. Weve shown that well do their support network. Our staff continued to deliver serviceswhatever it takes to keep supporting our clients. Its an to our clients, regardless of the risk to themselves and thisexcellent service that makes a meaningful difference by underlying determination of our staff to show up every day,keeping people where they want to be. no matter what, makes me feel so proud.Annual Report 2022 P29'