b'Helen, Resident at Caroline Chisholm - Currimundi Lanna with Michael, Resident & Leevi, Facility Manager at Bakhita Villa - OxleyA Home Awayfrom HomeQ&A with Lanna Ramsay, Throughout this, we have continued to move forwardHead of Aged Care with the changes required with new reporting processes, meeting our compliance requirements, maintaining client What do Ozcare facilities strive to achieve? safety and the challenges of families being unable to visit loved ones during periods of lockdown.We strive to ensure that our clients receive the best care and support we can deliver so they can live theirProudest moment?lives how they wish while at Ozcare. We regularly consultA day hasnt gone by where I dont stop for a moment and with our clients and their families to receive feedbackthink about how honored I feel that I have such an amazing on how we are going and what we can do better. All Aged Care Living feedback is taken onboard to ensure we are meetingteam working across our aged care sites. and exceeding expectations. Facility management teams have risen to the challenges that have come before us. In numerous times where We have fun, fun, fun! I really like Our facilities: What challenges have the last immediate action was required, they acted in a calm and the staff, they are beautiful. They Registered Nurses always on duty 12 months presented? professional manner, whilst providing support to staff, take good care of you and everyoneWeve seen significant changes to our operationsclients and families. Our staff have willingly worked long 24 hour permanent, respite &throughout the pandemic. In this past year we saw ourshifts, particularly when we had many off in isolation and is so friendly!secure dementia care first positive cases of COVID. Although a lot of trainingthey keep showing up each day to care for our clients.Helen Family atmosphere and wearing of PPE has occurred, our staff have experienced a high level of concern not only for our clients but forThe aged care leadership team has been available to sites Fresh, nutritious meals seven days a week throughout the past two years and the Over 2,800 residents called Ozcare home throughoutthemselves and their families they were returning 202122. We are proud to operate 16 aged care facilitiesFull social calendar to after each shift.supports from all areas of corporate office has made some across Queensland, offering around the clock care, support53% residents fully or partof those challenging times that much easier. and companionship to some of our oldest Australians. concessional Major achievements?We support our residents and their families by offeringMaintained full accreditationIn 2022, we commenced the provision of a Graduate temporary respite care, permanent care and securein 202122 Nurses program for registered nurses up to two years postdementia care across all of our facilities. Our caring staffgraduation. It has been mandated for all firstyear graduates and volunteers warm hearts with genuine kindness andand forms part of their employment requirements. It is individual attention as they help our residents live full,critical we support and retain our graduate nurses as they connected and meaningful lives. gain experience in residential aged care.Annual Report 2022 P25'