b'CareCommunityOzcare supported over 23,000 Queenslanders to live well at home and in their local community in 2022-23.Young or old, theres one common goalWe offer:shared by our community clients to Wide range of services live safely and independently at home Local branch networkfor as long as possible. Qualified and experienced carers Staff certified in CPR & First Aid Regular teams of carers Helen, Allied Health Client, with Rachel, Ozcare strives to make that dream a reality with a diverse Specialist dementia support From our Social Worker, from Ozcare Gold Coast.range of services tailored to suit individual preferences. Services are delivered by trained, caring staff who are Registered NDIS providerfocused on supporting and empowering clients, making aHome to Yourspositive difference in the lives of the people we care for.Happy staff and clients from across our Community Care services.Q&A with Russell Brighouse, Head of Community CareHow do your services create connection? Describe the past 12 months in Community Care?Our staff are passionate about connecting with our clientsWe are getting on top of recruitment which has been an by learning about them. Right from the initial intakeissue for us. Recruiting and retaining staff means more assessment, we want to know about their families, theirservices for clients. Branches have undergone auditing interests, their likes and dislikes to find common ground.and demonstrated that all external standards continue to We go out of our way to try and connect with each clientbe met. This is a testament to the great work of all of our on a personal level. We ask lots of questions to understandstaff, direct care and in-branch, as a result of very positive what is important to our clients, what it is they want to do,feedback from clients.what their goals are. what they want to get out of life. Have there been any major challenges?Our staff are really good at helping clients find and maintainWe know changes to our industry are coming in the next their independence. We firmly believe you are never too oldcouple of years but we are really confident about what we to build the resolve and maintain your capacity to live welldo and our ability to be flexible and adapt to these changes. and our staff really embrace this. It might be learning a clientWe have the experience and infrastructure to embrace the wants to be able to go to the park with their granddaughterexpected legislative changes, so we must continue to build or to watch their grandson play soccer so we organise forour workforce to support future growth; caring for more them to see an OT or a physio to improve their mobility. Itand more clients in their homes and communities. may be that they love reading but theyve lost confidence so we take them to the library to source large print books.What makes it all worthwhile?There are so many unique situations; ultimately, we findWhen our clients tell us that the support we provide ways to keep our clients connected with their own ageis meaningful to them - that it helps them to feel safe, groups, their families and the world around them. healthy and to achieve their goals. Being able to walk next to our clients and make a difference is what makes it all worthwhile.28 Annual Report 2023 Annual Report 2023 29'