b'Beach VisitsA Home Awayfrom HomeQ&A with Lanna Ramsay, Head of Aged CareI wasnt managing on my own at home. Ive been very lucky to live at Ozcare. Theyre a Order of canosaaHow do your services create connection? Have there been any major challenges? great crew at Burleigh and Our facilities link residents to each other and their localI would have to say the largest challenge we have had is thevery good to me.community through planned outings and activities withinability to recruit staff when needed and the level of changes the wider community and through local groups comingwe have had to implement. in for concerts and other entertainment. COVID has andChanges to immigration and overseas workers during theFredcontinues to make an impact on what we can and cant do at times and is very dependent on local community risks aspandemic impacted on all of Australias business. We found identified by the Regional Public Health Units. Clients whoour industry competing with hospital and health services are able, are encouraged to participate in activities theyfor registered nurses, who were being employed for COVID may have normally done prior to living in aged care andvaccination and testing clinics and managing COVID within importantly remain engaged in family planned events.hospitals. We have seen growth in NDIS services which has drawn a lot of potential staff away from aged care to the Describe the past 12 months in Aged delivery of community-based services. This has led us to Care Living? review recruitment strategies and increase the utilisation It has been a busy year with changes coming throughof existing staff by offering fulltime employment across a from aged care reforms and we continue to plan for morediverse range of roles within aged care. in the coming year. This has required us to implementWhat makes it all worthwhile?changes to our clinical systems and add in new data fields for assessments to enable us to meet new reportingI believe that we provide exceptional aged care services. requirements to government. Ozcare supports regional and rural Queensland very well, allowing people to remain within their communities of The new funding model, AN-ACC, came into effect Octoberchoice as they get older. We do this through community-2022, along with the 12-month transition to commencebased services initially, and then providing them the ability reporting minutes of care and progress, which is mandatoryto continue with Ozcare when the time comes that they from October 2023. The 24/7 registered nurse (RN)need residential aged care services. coverage came into place 1 July 2023, however, Ozcare has had 24/7 RN coverage in place for more than a decade.I believe our services strive at all times to provide a high standard of care and supports, while ensuring we meet We have had many sites undergo reaccreditation withindividual and group needs with lifestyle and leisure the Aged Care Quality and Safety Commission because ofprograms which are focused on maintaining strong delays and extended accreditation timetables due to COVIDconnections with the local community. restrictions and community risk was high at the times audits were due.We are privileged to care for the elders of our community and are committed to ensuring their last years are the best they can possibly have.Glorious blue skies, crisp ocean breezes and a sparkling coastline the perfect excuse for a beach outing. Burleigh residents soaked up the warm Autumn sun, making the most of the opportunity to simply slow down and connect with the outdoors, each other and their local community.26 Annual Report 2023 Annual Report 2023 27'