b'Our Inspiring People Our local branch network helps us to better understand and support the individual needs of our clients and staff Chief Executive Theres no doubt in my mind thatmembers, whilst building trust. Clients and families value Officers eport Anthony Godfrey Ozcare provides crucial servicesbeing able to pick up a phone and speak directly to a local R to some of Queenslands moststaff member or visit their local branch. vulnerable people. Spending timeRetirement Livingwith our wonderful staff and clientsWe continue to co-locate retirement villages with our aged care facilities and support village residents with community always drives home what ancare services. This continuity of care sets Ozcare apart important job we do.from other providers. We firmly believe we have set a new benchmark for retirement living in Queensland with For some clients, Ozcare forms part of their support network,the opening of Rendu Towers. It has been an incredible for others, Ozcare is their entire support network. Regardlesscollaborative effort with a number of valued partners to of the exact situation, time and time again feedback from ourbring this project to life. clients is that they would be lost without us.HospitalThis sentiment is entirely due to our kind, compassionateCanossa Private Hospital has seen a significant increase people on the ground providing direct care and support.in the number of patients we treat due to the successful Their professionalism, warmth, hard work and alertness toawarding of long-term contracts. I acknowledge the changes in a clients general health and wellbeing is whathardworking team at the hospital. Their dedication to makes a difference. Our direct care staff are backed byholistic, compassionate care has ensured referrals and diligent teams working back of house and in our offices,additional revenue streams, which directly correlates to the always doing everything possible to support our community. long-term sustainability of the hospital. Across Ozcare it is pleasing to see human kindness triumphThank You changing lives for the better. In closing, I would like to thank John Thomas, outgoing Aged Care Living Chairman, for his invaluable support and guidance, and the Dedicated to making Ozcare feel like a home away fromclose working relationship we shared during his three-year home, our aged care facilities work around the clock toterm as chair and his board membership since 2014. look after some of our oldest Australians. With over 27It takes a community to grow a successful organisation. To years experience operating accredited residential agedour clients and their families, thank you for your invaluable care services, our ethos is to deliver high quality care with asupport. To our staff and volunteers, thank you for being the focus on community and connection.backbone of our organisation. Without you, Ozcare would With 17 residential aged care facilities in our portfolio,not be possible. To my supportive leadership team, I am It is my pleasure to report that Ozcare has delivered a strong financialgrateful for your initiative and your commitment to Ozcare including the recent addition of Sarinas 48-bed facility,result in 2023. We have achieved significant construction milestoneswe look forward to the completion of major constructionand our mission. To our board of directors, thank you for with the completion of Stage One of Rendu Towers and Villa Rosalie Agedworks on Stage Two of Rendu Towers, allowing us to safelyyour astute governance and support.open Villa Rosalie and welcome our staff and residents from Care Facility at Newstead, and we warmly welcomed Sarina Aged CaresPalm Lodge.Heres to the next 12 months of caring for our community.operations to Ozcare.Community CareThese achievements speak directly to our Strategic Vision and the strengthAs we continue to grow our Home Care Packages and the number of NDIS participants we serve, we consider what of our organisation. We continue to demonstrate that Ozcare has themakes Ozcare a provider of choice. We fundamentallyAnthony Godfreynecessary processes, resources and experience to continue on our path ofbelieve it is our local presence backed by statewideChief Executive Officergrowth and expansion to become Queenslands leading provider of agedstrength. Ozcare has 15 branches throughout Queensland providing localised services and support, while using care, community and health services. business processes consistent across the state.10 Annual Report 2023 Annual Report 2023 11'