b"Ensuring a sustainable financial future for Canossa Private Hospital through securing long-term contracts; increasing patient numbers and revenue. The launch of Ozcares Reflect Reconciliation Action Plan in March 2023. Valuing our employees by passing on a wage increase equal to 15% of the applicable award rate for direct care employees, activities officers and chief cooks plus the additional 1.7% pay increase set out in our Ozcare Enterprise Agreement. All other employees received a 7% pay increase, an additional 5.3% on top of the amount agreed in the Ozcare Enterprise Agreement, effective 10 July 2023. Ongoing protection of our brands and trademarks through a brand enforcement campaign.We are privileged to be part of an organisation where we have so many opportunities to make a difference. Throughout 2022-23 we assisted over 30,000* people. [ *Includes clients who were discharged from our services throughout the year.]Short-Term and Long-Term Objectives The company's short-term objectives are to: Provide quality health and human services to clients at all times irrespective of religion, sex, race and national origin; Provide these services to the community and in particular to the aged, frail, disabled and disadvantaged; and Be recognised as a leader in the provision of these services. The company's long-term objectives are to: Be the provider of choice for both clients and other stakeholders; Strive for continuous improvement to provide the highest level of care to our clients; Strengthen existing programs and services through operating excellence and satisfying client needs; and Ensure sustainability through responsible long-term management, including the design of all construction projects to achieve sustainable and environmentally friendly outcomes. Business StrategiesTo achieve these objectives, the company has adopted the following strategies: The company strives to attract and retain quality staff to provide the services which will ensure the ongoing success of the company; Staff work in partnership with a range of community stakeholders which is evidenced by the company continually receiving new projects and services; Investing and maintaining the quality of the company's assets; Continual interaction with clients to assess current needs and future trends; and The company's staff strive to meet consistent standards of best practice and provide clear expectations of professional accountabilities and responsibilities to all stakeholders. Page | 8"