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For Paula, being a Care Assistant isn’t just a job – it’s something she’s been passionate about for decades.
Now based in Gladstone with Ozcare Aged Care at Home, she’s spent her career helping people stay independent, connected, and supported in their own homes. And for her, it all started quite unexpectedly.
An unexpected start in care
In 1986, Paula travelled to England on a working holiday, where she found work through an agency providing live-in care for retired government officials. She often spent weeks at a time supporting clients in their homes.
“When I returned to Australia, I was ready for a change,” Paula said. “I was working in a factory testing milk meters that were exported around the world, but I knew I wanted to do something different.”
That decision led her into aged care. She spent eight years working in a nursing home on the Gold Coast before moving to Toowoomba, where she first joined Ozcare. “I saw an Ozcare role advertised and knew the organisation had a great reputation. I’ve now been with Ozcare for 18 years.”
A sea change – and a fresh start
Over the years, Paula has supported countless clients but she says Ozcare has supported her just as much. When she felt ready for a lifestyle change, she spoke to her manager about moving somewhere new.
“I wanted a sea change and a fresh start. My manager helped explore opportunities, and within three months, I had moved to Gladstone.”
It’s a move she’s never looked back from. “I love the lifestyle here. It’s relaxed, and I’ve made some wonderful friends. We go out for dinner, see shows, and enjoy spending time together. It’s a really supportive community.”
No two days are the same
One of the things Paula values most about her role is its variety. “I usually start between 7am and 7:30am and head off to see my first client. Some days I might visit five or six people, while other days I’ll spend a few hours with someone on a social support visit.”
But it’s not just the work, it’s the connections.
“I love the clients here. We have a laugh together, and no one takes life too seriously. We’ve even befriended a kookaburra at the local café!”
A connection that stayed
Of all the clients she’s supported, one story stands out.
While working in Toowoomba, Paula supported a gentleman living in Oakey after he lost his wife. She provided both practical help and companionship, supporting him to retain independence at home. At the same time, Ozcare was building a new residential aged care facility in Toowoomba.
“We would often visit the construction site together and watch it take shape. Later, he became one of the first residents to move in.”
Their connection didn’t end there. “I continued visitng him after he moved in. It was really special to see that transition and know he was receiving the support he needed.” He became a well-loved part of the community, even entertaining others at the Day Respite Centre. “Seeing his journey – from living independently at home to moving into aged care living, while staying connected – was incredibly rewarding. It really shows how Ozcare supports people at every stage.”
More than practical support
Paula says one of the biggest misconceptions about home care is that it’s only about helping with daily tasks. “People don’t always realise we’re the eyes and ears for the wider care team,” she explained. “We notice when someone is becoming frailer, if something’s changed, or if they might need extra support.”
Those observations play a vital role in helping clients stay safe and independent for longer. “My experience in residential aged care has helped me understand what to look for and when to raise concerns.”
Encouraging independence every day
When it comes to helping clients maintain their independence, Paula keeps it simple. “Keep moving,” she said. “I always encourage clients to do as much as they can for themselves. Even small movements and everyday activities can make a big difference.”
While she’s always there to help, she believes supporting independence is just as important. “I’ll ask if they need help, but I encourage them to do what they’re able to. The more they can keep doing, the longer they can stay living in their own home.”
Advice that lasts a lifetime
If Paula could share one piece of advice, it would be this: “Do what you can, while you can and make the most of every day.”
And for those considering a career in care? “Enjoy what you do. Build a rapport with your clients. Listen, be patient, and be happy. When you enjoy your work, it makes all the difference.”