Facebook
Support at Home
Here to support you with the services you need
Our goal is to help you achieve your goals. We’re here to support you in continuing to do the things you want and to assist you with the services you may need. We understand that everyone is different, and that’s why we’ll always work with you to ensure you receive personalised care that puts you first.
Support at Home — personalised care, guided by your Care Partner
Support at Home is Australian Government funding that helps you stay independent at home for longer. With Ozcare, your care is coordinated by a dedicated Care Partner who gets to know you, listens to what matters most, and adjusts your support as your needs change. From allied health and personal care to everyday help at home, your Care Partner brings everything together, so your care feels simpler, more personal and more connected.
We can help you understand whether you’re eligible for government‑supported care and guide you through the assessment process if you need support along the way.
Our team is here to talk with you, answer your questions, and help you explore your options at every stage of your care journey — whatever your needs may be. Download our Support at Home brochure for more information.
Discover how the Support at Home program can help you stay active, connected and living well in your community. Start your journey with Ozcare today.
If you have any questions about our services or how to access them, call us on 1800 692 273.
Funding classifications and pathways
The Support at Home program features eight classifications for ongoing services. Each classification has an assigned funding level for you to access the services you need.
Support at Home program classification levels
Our classification and associated budget will be determined by an assessment and based on your needs. For more information on assessments, please click here.
| Classification | Quarterly budget | Annual amount |
|---|---|---|
| Level One | ~$2,757.89 | ~$11,031.56 |
| Level Two | ~$4,120.89 | ~$16,483.55 |
| Level Three | ~$5,645.23 | ~$22,580.93 |
| Level Four | ~$7,632.04 | ~$30,528.15 |
| Level Five | ~$10,202.32 | ~$40,809.27 |
| Level Six | ~$12,365.48 | ~$49,461.91 |
| Level Seven | ~$14,944.20 | ~$59,776.80 |
| Level Eight | ~$20,073.50 | ~$80,294.00 |
You also have access to short-term funding pathways under the Support at Home program.
- Restorative Care Pathway: This pathway will expand upon existing arrangements under the Short-Term Restorative Care (STRC) Programme, which allows you funding to focus on reablement for 12 weeks. You can utilise this pathway to maintain and improve your independence, delay reliance on additional services, and continue participating in activities you enjoy.
- End-of-Life Pathway: This pathway provides access to additional services for up to 16 weeks for Australians who prefer to remain living at home during that time.
To further support your needs, the AT-HM funding scheme will give you access to Assistive Technology and Home Modifications without needing to save up funds from your Support at Home quarterly budgets.
Assistive Technology includes items, aids and pieces of equipment or products that are used to help you to do things more easily or live more independently.
Home modifications enable changes to your home to make it safer and more accessible for you to live the way you want as you age.
Transitioning to Support at Home from a Home Care Package
If you currently access services via a Home Care Package or you’re currently waiting to be assigned one on the National Prioritisation System, you will not be automatically reassessed into one of the new classifications when Support at Home starts on November 1, 2025.
You will be allocated a budget that aligns to your Home Care Package level (or the level you have been approved for and are waiting to access).
| Transitioned home care recipients | Quarterly budget | Annual amount |
|---|---|---|
| Level One | $2,823.55 | $11,294.22 |
| Level Two | $4,965.14 | $19,860.56 |
| Level Three | $10,808.30 | $43,233.21 |
| Level Four | $16,385.99 | $65,543.98 |
If your needs increase we can help you be reassessed into a new Support at Home classification with a higher budget.
Your Care Partner can assist you through the process, every step of the way.
Support at Home pricing schedule
You can view the newly updated pricing schedule here. Questions? Don’t hesitate to ring us, we are only a phone call away and here to assist.
More information and FAQs
We’ve developed a range of resources to keep you better informed about the transition. If you query isn’t listed here, reach out and we’ll be happy to help.
To read our Support at Home FAQs and Glossary click here.
Helping you access the services you need
If you are already receiving services
If you are currently receiving services via a Home Care Package, you will automatically transition to Support at Home with no action required on your behalf.
If you have been assessed and are awaiting allocation of a Home Care Package, you will transition to the Support at Home program once a place becomes available.
When you enter the Support at Home program, you will be allocated a budget aligned with your Home Care Package level (or the level you have been approved for and are awaiting access to).
You won’t need a new assessment unless your needs change. If you need more support, please get in touch with your Care Partner, who can guide you through this process.
If you are new to supported aged care
If you don’t currently receive aged care services, but think you may need support, you don’t need to wait. We can help you navigate the assessment system now. Just give us a call on 1800 692 273.
The Single Assessment System for aged care has been developed to simplify and improve the assessment process, making it easier for older people to access government-funded aged care. You will be supported throughout the process to access services.
The assessment process:
- Register online through My Aged Care or call 1800 200 422
- Complete an eligibility check and provide information on your needs
- Undergo an in-person assessment in your home and develop your care plan with your aged care assessor based on your goals and needs
- Contact Services Australia to complete your income and asset assessment
- Select Ozcare as your provider
- Your local Ozcare service will contact you
- Begin receiving services.
Once you’ve been assessed
Following assessment and acceptance into the Support at Home program, you will receive a Notice of Decision and a support plan.
This will contain:
- A support plan that itemises your approved services with a summary of your goals and needs
- A classification with an associated ongoing quarterly budget; and/or
- An approval for short-term support, which may include a budget for:
If you are assessed to receive an ongoing quarterly budget classification, you will have access to an approved list of services. Working with your independent assessor, you can determine the services from that list that you wish to receive.
If you’d like more information about applying for government-funded aged care or assistance navigating the assessment process, please call us on 1800 692 273 or fill out the form below.
We’re here to talk you through Support at Home
If you would like to find out more about Support at Home changes or discuss what’s changing for you, please contact your local Care Partner.
You can also give us a call on 1800 692 273 or schedule a visit to your local branch for a cup of tea and a chat.
Our pricing schedule
You can view the newly updated pricing schedule here. Questions? Don’t hesitate to ring us, we are only a phone call away and here to assist.
Online Enquiries
Visit the Ozcare Blog
Read inspirational stories about our amazing clients and stay up-to-date with the latest news from Ozcare.
View All Articles
