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Other Home Care Programs

Helping you understand the options
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At Ozcare, we believe your care should feel personal. That’s why our home care services are built around you, your needs, your goals, and your lifestyle.

With nearly 30 years of experience supporting Queenslanders, we deliver real care through real people and a team of local professionals who take the time to get to know you. Whether you need a little help or more ongoing support, we’re here to walk beside you, providing respectful, reliable in-home care and support at home, so you can keep doing the things you love.

Other ways to access support

The Australian Government subsidises a range of community care services, in addition to Support at Home, through various funding programs.

We can help guide you through these programs and what they entail, allowing you to decide whether they may be suitable for you. Contact us today on 1800 692 273 to discuss your options and understand which program might be the best fit for you and your needs.

Commonwealth Home Support Programme (CHSP)

If you’re having some trouble with everyday tasks and feel that a bit of support could improve your health and wellbeing, the CHSP can provide access to basic services to help keep you active, social, independent and enjoying all the things you like doing.

The CHSP is open to people who:

  • Are 65 years or older
  • Are 50 years or older and identify as Aboriginal and Torres Strait Islander
  • Are 50 years or older and are on a low income or homeless, or at risk of being homeless
  • Are 45 years or older and identify as Aboriginal and Torres Strait Islander and are on a low income or homeless, or at risk of being homeless

We can guide you through the process of applying for an assessment to enter the CHSP via My Aged Care. The CHSP provides access to a broad range of services, which can be viewed here (please note you must be approved for the services to utilise them).

If your needs increase beyond basic support, we can help you be reassessed at any time to ensure you receive the support you need.

For general information on the CHSP, visit My Aged Care. To find out if you’re eligible and understand which programme may be the best fit for you, give us a call on 1800 692 273 today.  View our pricing schedule here.

View our Client Contribution Policy here and Financial Hardship Policy here.

Under CHSP, you can also request a referral for our Ozcare Dementia and Advisory and Support Service.

Veterans’ Home Care (VHC)

The Department of Veterans’ Affairs (DVA) provides Australian veterans and veteran widows or widowers with a range of support services to help you enjoy what you love and stay at home for as long as possible.

Ozcare is proud to be a Veterans’ Home Care (VHC) Program Provider and a Department of Veterans’ Affairs (DVA) Health Provider.

Veterans’ Home Care is open to people who:

  • Are Veteran Gold Card holders
  • Are Veteran White Card holders (Specific conditions apply, please get in touch with the VHC assessment agency to check if you qualify on 1300 550 450)

You can begin the process to access Veterans Home Care by calling the VHC assessment agency on 1300 550 450 to arrange an assessment.

Upon approval, the VHC will arrange a service provider to contact you to arrange your services.

The services provided under the VHC include: domestic assistance, personal care and respite care. For long-term high-level personal care needs, please see the Department of Veterans’ Affairs Community Nursing program.

For more information on the Veterans’ Home Care program, please visit the Department of Veterans’ Affairs website. If you’d like assistance determining whether this is the most appropriate program for you, please get in touch with us on 1800 692 273 or the VHC assessment agency on 1300 550 450.

Department of Veterans’ Affairs Community Nursing (CN)

The Community Nursing (CN) Program provides a higher level of support to Australian veterans and their widows or widowers. The program focuses on providing clinically required nursing and personal care services in your home, delivered by qualified nurses and support staff to meet complex or high-level care needs.

Community Nursing is open to people who:

  • Are Veteran Gold Card holders
  • Are Veteran White Card holders and need this service for an accepted service-related condition

You can access the program by contacting a DVA-approved Community Nursing provider, such as Ozcare, with a written referral. Our team of registered nurses will assess your clinical needs, confirm your eligibility and prepare a nursing care plan.

If you need help understanding the process, please get in touch with us.

Services provided under the Community Nursing program may include medication, wound care, hygiene care, dressing, and palliative care.

For more information about the program, please visit the Department of Veterans Affairs website. If you’d like assistance determining whether this is the most appropriate program for you, please contact us on 1800 692 273 or the VHC assessment agency on 1300 550 450.

Privately Funded Home Care

We’re always here to help.

We offer all of our services on a fee-for-service model.

No assessments are required to access privately funded care, and there are no wait times. You can choose the services you want and how often you want to receive them.

This can be a good option if:

  • You’re waiting for an assessment
  • You’re waiting for services to start
  • Choose not to be assessed
  • You’re not eligible for funded services.

We can even supplement your government-supported services with privately funded care.

Whatever your situation, we can support you with the services you want.

There are no eligibility requirements for private care, and costs depend on the services you choose. Please note that private services are not government subsidised. You can find the fee schedule here.

If you’d like more information on privately funded health care, please give us a call on 1800 692 273, and we can help you understand your options.