Home Care Packages and Application Process

Eligibility for Home Care Packages is subject to an assessment completed by the Aged Care Assessment Team via My Aged Care. Depending on your needs, you will be approved for a Home Care Package (HCP) level ranging from 1 to 4.  Once approved, you will be placed on the national waitlist. You will receive notification when you have been assigned a package. In some cases, the level of package assigned to you may be lower than what you have been approved.  It is your choice whether you accept the assigned package or you can remain on current services waiting for assignment of your approved level of care.

Ozcare can help you to understand the choices and assist you in making a well-informed decision.

The package levels are:

• Home Care Package level 1
  Supports people with basic care needs
• Home Care Package level 2
  Supports people with low level care needs
• Home Care Package level 3
  Supports people with intermediate care needs
• Home Care Package level 4
  Supports people with high care needs

Work one-on-one with an experienced Ozcare care manager to create a flexible care plan designed specifically for you to get the most out of your package.

Your dedicated care Manager will help you with:

• Goal setting
• After-hours assistance
• Support to manage your budget
• Ongoing advice and support
• Personalised care plan

Choose the care, support and services that best meet your needs. With an Ozcare Home Care Package, you have the flexibility to create a package that is individually tailored for you.

Ozcare will work with you to help get the most out of your package.  To get started, we will ask you:

“What is it that you used to do that you can’t do anymore?”

Supporting our clients to answer this question helps identify what it is that’s important to them.  Together, we can then work on setting goals and putting supports and services in place to go forward.

You can access a wide range of services and supports through your Home Care Package.  Below are just a few of the ways a Home Care Package can support you:

Home and Garden

• Housekeeping
• Meal preparation
• Vacuuming
• Making beds
• Groceries
• Laundry
• Gardening
• Lawn mowing
• Home maintenance
• Minor and major modifications and equipment

Mind and Body

• Showering, dressing and stockings
• Grooming and personal hygiene
• Nursing care
• Continence support
• Nutritional advice
• Pain & medication management
• Allied health
• Exercise and walking groups
• Falls prevention
• Dementia care and support

Independence and Freedom

• Transport
• Shopping
• Bill paying and errands
• Appointments
• Emergency alarms and sensors
• Assistive Technology
• Respite
• Keeping up hobbies
• Pursuing interests
• Volunteer activities

Family and Social Life

• Social outings
• Attending social and leisure groups
• Making new friends
• Visiting family and friends
• Companionship
• Attending special events
• Attending community events
• Assistance with technology

With an Ozcare Home Care Package, you have the flexibility to manage and direct your own care support and services. You will also receive an individualised budget so you can see what funding is available and how those funds are spent.

With a Home Care Package from Ozcare, you will receive:

• Your very own team of experienced nurses, carers, allied health professionals, dementia advisors and support staff who spend time getting to know you.
• Regular, local carers, so you are seeing familiar faces and feel comfortable in their company.
• Encouragement and support to make your own decisions about your care.
• Support to transition through different services as your needs change.
• Exceptional care and support from a care team who go the extra mile.