Erin Betros talks about her work as a dementia advisor with Ozcare – and the personal experiences that led her to want to work in this area.
I joined the Dementia Advisory and Support Service based in Ozcare’s Toowoomba office around Easter time in 2019.
I worked in human relations for over a decade, but it was personal experience that led me to want to work in dementia care. My mum had younger onset dementia. She was a registered nurse and was in her 50s at the time when things started going wrong with her work. I was in my early 20s then and I struggled with a lot of things at the time. There was a lack of information, education and understanding about dementia. I had no idea what I was doing. We struggled with getting a diagnosis.
My mum passed away 5 years ago. I waited about 18 months before I began doing study in dementia care through the University of Tasmania – and I’m working away at my Masters in Dementia now. My experience with my mum certainly motivated me to try to make sure that other people didn’t go through the same things that we did.
Occasionally I mention my personal experience to clients, if I feel that it would help them to know – I’m not just talking about recommendations that I’ve read in a book. Each person’s path is different though, and I’m careful not to project my experience onto other people.
In our work as dementia advisors, no two days are the same. We receive referrals via My Aged Care and spend our time visiting people living in the community who have a diagnosis of dementia or who are experiencing difficulties with their cognition. We tailor support plans specific to their needs and assist them to meet their support goals.
For one person we might help them with seeking a diagnosis. Some people know something’s wrong, but they just need some support to point them in the right direction. We may even go with them to see the doctor or to the memory clinic to get a diagnosis.
For others, they might just need some help with My Aged Care. Perhaps they are caring for a loved one or they might be living with dementia themselves. They know they need support but they are having difficulty navigating the system.
For many people, we help them to set up the appropriate social activities so that they can stay engaged and involved in the community.
Stigma is an issue that comes up again and again. I speak to people who are not telling their family and friends that they have had this diagnosis. Unfortunately some GPs also still say things like ‘it’s just a normal part of getting older’ – even though dementia is not a normal part of ageing.
Without a clear diagnosis, people are less likely to get good support, and they’re in danger of becoming isolated. By the time many people with dementia realise they need help, it can be difficult to get the right level of help at home.
I think the best part of our job is seeing people get the support that they need – because we can create such an individualised plan for people. I love seeing an improvement in someone’s life based on the support and education that we’re able to offer them and their family.
Just recently I spoke to a woman who was just overwhelmed with the fact that she was able to learn something new that could help – she knew what she was doing to support her husband with dementia wasn’t working.
People are just amazing if you give them the opportunity to get outside of the situation that they’re in. You can often lead people to the right solution, you’ve just got to support them to get there.