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All Ozcare clients and their representatives may offer compliments, raise concerns or make a complaint without any recrimination.
Many concerns can be resolved quickly and easily by speaking with local staff. If you do not wish to speak with local staff or they have not been able to deal with your concerns please contact:
Ozcare Group Manager Risk & Compliance
Phone 1800 Ozcare (1800 692 273)
Write PO Box 912, Fortitude Valley Q 4006
Email info@ozcare.org.au
If you do not wish to take your complaint to Ozcare, you may contact other agencies such as:
Aged Care Quality and Safety Commission
Phone 1800 951 822 (free call)
Web agedcarequality.gov.au
Write Aged Care Quality and Safety Commission
GPO Box 9819, In Your Capital City
Older Persons Advocacy Network (OPAN)
Phone 1800 700 600 (free call)
Office of the Health Ombudsman
Phone 133 OHO (133 646)
Email complaints@oho.qld.gov.au
NDIS Quality & Safeguards Commission
Phone 1800 035 544 (free call)
Web ndiscommission.gov.au
Aged and Disability Advocates Australia
Phone (07) 3637 6000 | 1800 818 338 (free call)
Email info@adaaustralia.com.au
National Relay Service & Interpreter
If you are deaf or have a hearing or speech impairment call 1800 555 677. If you need an interpreter call 131 450.
Community Support Services
Our Community Support Services (Hostels & Housing Services, Drug & Alcohol Services, Women’s Refuges, GIFS & The Bush Connection Program) transitioned to St Vincent de Paul Society Queensland on 1 July 2019. To access these services please call 1800 846 643 or visit qld.vinnies.org.au.
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