Contact Us

Contact a Relative in our           Aged Care Facilities

The following numbers may be used to contact residents in our aged care facilities. For all other enquiries, please call 1800 Ozcare (1800 692 273).

Gold Coast

De Paul Villa, Southport (07) 5582 7250
Keith Turnbull Place, Labrador (07) 5500 7600
Parkwood Gardens, Labrador (07) 5500 2400
Ozanam Villa – Burleigh Heads (07) 5507 0800

Brisbane

Palm Lodge, New Farm (07) 3648 3244
Ozanam Villa – Clontarf (07) 3480 4444

Darling Downs

Ozcare Toowoomba – (07) 4591 5900

Sunshine Coast

Caroline Chisholm, Currimundi (07) 5413 8400
Ozcare Noosa Heads (07) 5473 6400

Wide Bay

Ozcare Hervey Bay (07) 4194 3300

Mackay

Ozcare Mackay (07) 4963 5800

North Queensland

Villa Vincent, Townsville (07) 4724 7100

Far North Queensland

Ozcare Malanda (07) 4096 7000
Ozcare Port Douglas (07) 4087 2805

Head Office

66 River Terrace,
Kangaroo Point, QLD, 4169
Australia
1800 Ozcare (1800 692 273)

Emergency / After Hours Support

Our Customer Service Centre is open from 8am to 5pm weekdays and 8am to 12pm on Saturday. A message service is available outside of these hours.

If you need urgent assistance please call:

Lifeline – 13 11 14
Confidential counselling and support

DVConnect – refuges and support for domestic and family violence (Queensland)

Women’s line 1800 811 811
Men’s line 1800 600 636

Feedback

All Ozcare clients and their representatives may offer compliments, raise concerns or make a complaint without any recrimination.

Many concerns can be resolved quickly and easily by speaking with local staff. If you do not wish to speak with local staff or they have not been able to deal with your concerns please download and fill out our feedback form and return to us via email or contact:

Ozcare Group Manager Risk & Compliance
Phone 1800 Ozcare (1800 692 273)
Write PO Box 912, Fortitude Valley Q 4006
Email info@ozcare.org.au

If you do not wish to take your complaint to Ozcare, you may contact other agencies such as:

Aged Care Quality and Safety Commission
Phone 1800 951 822 (free call)
Web agedcarequality.gov.au
Write Aged Care Quality and Safety Commission
GPO Box 9819, In Your Capital City

Older Persons Advocacy Network (OPAN)
Phone 1800 700 600 (free call)

Office of the Health Ombudsman
Phone 133 OHO (133 646)
Email complaints@oho.qld.gov.au

NDIS Quality & Safeguards Commission
Phone 1800 035 544 (free call)
Web ndiscommission.gov.au

Aged and Disability Advocates Australia
Phone (07) 3637 6000 | 1800 818 338 (free call)
Email info@adaaustralia.com.au

National Relay Service & Interpreter
If you are deaf or have a hearing or speech impairment call 1800 555 677. If you need an interpreter call 131 450.

Community Support Services

Our Community Support Services (Hostels & Housing Services, Drug & Alcohol Services, Women’s Refuges, GIFS & The Bush Connection Program) transitioned to St Vincent de Paul Society Queensland on 1 July 2019. To access these services please call 1800 846 643 or visit qld.vinnies.org.au.