Moving In With Ozcare

Preparing to move into residential aged care can be a busy time, with a myriad of different people and organisations to contact, and packing to be done.

The information on this page takes you through the process after your application has been accepted by Ozcare. This includes the items we will provide and a checklist of suggested items for you to bring to best prepare you for your new aged care accommodation.

We aim to make moving in with Ozcare a positive experience. If there is anything we can do to make the transition easier for you, please speak to one of our helpful team members.

Final Paperwork

Once your application is accepted, you will be notified by phone and provided with the appropriate paperwork to complete. This includes your client agreement and forms for payment, clothing labelling, and dietary requirements.

You will also be asked to organise a medical summary from your GP and provide a certified copy of your Enduring Power of Attorney certificate, should you have one.

What is Provided?

We will provide you with furniture, linen, and fittings for your room, as well as basic toiletries. This includes:

  • A single bed
  • A bedspread, blankets and pillow, although you are welcome to provide your own
  • A bedside locker / table
  • A built-in wardrobe with lockable draw
  • All curtains and fittings with plenty of space for your photo frames and personal items
  • Toiletries such as shampoo, soap and toothpaste. Alternatively, you can continue to purchase your preferred brands. For a full list of the toiletries we provide, please refer to your client agreement

      What to Bring?

      We encourage you to decorate your room and make it feel like home.  This might include items like:

      • A quilt or bedspread (one can be provided if you prefer)
      • Favourite photos and paintings
      • A small TV, radio and/or CD player
      • A computer such as a laptop or iPad
      • Books and craft items such as knitting or crocheting
      • A lounge chair
      • Bar fridge
      • Other small sentimental items

      You will also need:

      • Clothes for all seasons, labelled with your full name
      • Grooming items such as a hairbrush
      • Your medication and prescriptions
      • A small overnight bag to be used in the event of a hospital admission
      • Dentures, glasses & hearing aids (marked/engraved with your name)
      • Mobility aids such as walking frames

      Your First Day

      We ask that you bring a family member with you on your first day to help with the admission process. They are invited to stay for lunch and help you settle in.

      When you arrive at the facility you will be greeted at reception and shown to your room.

      We will then take you through our admission process.  This includes:

      • A comprehensive nursing assessment
      • A tour of the facility and introductions with staff and other residents
      • Lunch for you and your family member
      • Completion of all remaining forms including your client agreement
      • Help with unpacking your belongings, and
      • Anything else you need to help you feel right at home

          Who to Advise of Your Move

          Before you move into residential aged care, there are a number of organisations and people you may need to contact.  The following are just some of the people you may wish to make aware that you have moved.

          • Doctor/s
          • Other health professionals such as dentists or physiotherapists
          • Home care provider
          • Day respite centre
          • Meals on Wheels
          • Cleaner or gardener/lawn mowing service
          • Private health provider
          • Superannuation provider
          • Bank/s
          • Australia Post
          • Department of Veterans’ Affairs
          • Australian Taxation Office
          • Medicare
          • Department of Human Services
          • Friends and family

          Living in Residential Aged Care

          Aged care facilities, also known as nursing homes or aged care homes, are vibrant places, full of activities and people.

          There may be an adjustment period as you get used to a new environment and living with others. However, you will have all the help you need which will make daily living activities that much easier.

          There will be a calendar of activities for you to choose from, and the day is completely yours to do as you please. You can have visitors just as you would at home, and go for outings with friends or family as long as you are well enough to do so.

          You will be provided with five meals per day including breakfast, morning tea, lunch, afternoon tea, and dinner. All meals are cooked in our kitchens by our hospitality staff, who cater for all dietary requirements.

          When you first arrive we will sit down with you to create a personalised care plan that takes into account your specific needs and preferences. This plan will be adjusted through your stay with us as your needs  may change, ensuring you always have the best care possible.


          How To Apply

          Once you have received your ACAT approval call us on 1800 Ozcare (1800 692 273) to speak to your nearest facility. We will discuss your needs and confirm the aged care vacancies we have available.

          You will need to complete the Ozcare residential respite care application pack, which are available from our aged care facilities.

          Call 1800 692 273

          Aged Care Facility LocationsYellow Divider

          Gold Coast Aged Care Facilities


          20 Matilda Street, Burleigh Heads

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          100 Usher Avenue, Labrador

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          Keith Turnbull

          52 Imperial Parade, Labrador

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          De Paul

          27 Edmund Rice Dr, Southport

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          Toowoomba Aged Care Facilities

          Ozcare Toowoomba

          631-651 Greenwattle Street, Glenvale

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          Brisbane Aged Care Facilities

          Villa Rosalie

          43 Evelyn St, Newstead

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          Ozanam Villa

          153 King Street, Clontarf

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          Bakhita Villa

          169 Seventeen Mile Rocks Rd, Oxley

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          Sunshine Coast Aged Care Facilities

          Caroline Chisholm

          28 Saffron Drive, Currimundi

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          Ozcare Noosa Heads

          80 Cooyar Street, Noosa Heads

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          Wide Bay Aged Care Facilities

          Ozcare Hervey Bay

          35 Davis Drive, Kawungan

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          Mackay & Sarina Aged Care Facilities

          St Elizabeth Villa

          15 Charlotte Street, West Mackay

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          Sarina Aged Care

          18-32 Hoey St, Sarina

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          Townsville & Ingham Aged Care Facilities

          Villa Vincent

          2 Acacia Street, Mundingburra

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          Magdalene Villa

          9 Stone River Road, Trebonne

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          North Queensland Aged Care Facilities

          Ozcare Innisfail

          Warrina Street, Innisfail

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          Ozcare Malanda

          5183 Turnbull Road, Malanda

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          Ozcare Port Douglas

          Martin Scullet Drive, Port Douglas

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          Care OptionsYellow Divider

          We are focused on ensuring we deliver outstanding quality of care by listening to you and your family to design your care around your personal needs and preferences.

          Permanent Care

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          Residential Respite Care

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          Dementia Friendly Aged Care

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          Accommodation for Couples

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          How to ApplyYellow Divider

          Find out more about the steps you need to take to move in with Ozcare and what you can expect from your new home.

          Application Process

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          What to Expect

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