What to Expect

Final Paperwork

Once your application is accepted, you will be notified by phone and provided with the appropriate paperwork to complete. This includes your client agreement and forms for payment, clothing labelling, and dietary requirements.

You will also be asked to organise a medical summary from your GP and provide a certified copy of your Enduring Power of Attorney certificate, should you have one.

What is Provided?

We will provide you with furniture, linen, and fittings for your room, as well as basic toiletries. This includes:

• A single bed
• A bedspread, blankets and pillow, although you are welcome to provide your own
• A bedside locker / table
• A built-in wardrobe with lockable draw
• All curtains and fittings with plenty of space for your photo frames and personal items
• Toiletries such as shampoo, soap and toothpaste. Alternatively, you can continue to purchase your preferred brands. For a full list of the toiletries we provide, please refer to your client agreement

What to Bring?

We encourage you to decorate your room and make it feel like home.  This might include items like:

• A quilt or bedspread (one can be provided if you prefer)
• Favourite photos and paintings
• A small TV, radio and/or CD player
• A computer such as a laptop or iPad
• Books and craft items such as knitting or crocheting
• A lounge chair
• Bar fridge
• Other small sentimental items

You will also need:

• Clothes for all seasons, labelled with your full name
• Grooming items such as a hairbrush
• Your medication and prescriptions
• A small overnight bag to be used in the event of a hospital admission
• Dentures, glasses & hearing aids (marked/engraved with your name)
• Mobility aids such as walking frames

Your First Day

We ask that you bring a family member with you on your first day to help with the admission process. They are invited to stay for lunch and help you settle in.

When you arrive at the facility you will be greeted at reception and shown to your room.

We will then take you through our admission process.  This includes:

• A comprehensive nursing assessment
• A tour of the facility and introductions with staff and other residents
• Lunch for you and your family member
• Completion of all remaining forms including your client agreement
• Help with unpacking your belongings, and
• Anything else you need to help you feel right at home

Who to Advise of Your Move

Before you move into residential aged care, there are a number of organisations and people you may need to contact.  The following are just some of the people you may wish to make aware that you have moved.

• Doctor/s
• Other health professionals such as dentists or physiotherapists
• Home care provider
• Day respite centre
• Meals on Wheels
• Cleaner or gardener/lawn mowing service
• Private health provider
• Superannuation provider
• Bank/s
• Australia Post
• Department of Veterans’ Affairs
• Australian Taxation Office
• Medicare
• Department of Human Services
• Friends and family

Living in Residential Aged Care

Aged care facilities, also known as nursing homes or aged care homes, are vibrant places, full of activities and people.

There may be an adjustment period as you get used to a new environment and living with others. However, you will have all the help you need which will make daily living activities that much easier.

There will be a calendar of activities for you to choose from, and the day is completely yours to do as you please. You can have visitors just as you would at home, and go for outings with friends or family as long as you are well enough to do so.

You will be provided with five meals per day including breakfast, morning tea, lunch, afternoon tea, and dinner. All meals are cooked in our kitchens by our hospitality staff, who cater for all dietary requirements.

When you first arrive we will sit down with you to create a personalised care plan that takes into account your specific needs and preferences. This plan will be adjusted through your stay with us as your needs  may change, ensuring you always have the best care possible.