COVID-19 Update for
Aged Care Facilities
Yellow Divider

As of 13 December 2021

For the most up to date information on visiting our residential aged care facilities, please enquire directly with your local facility or call 1800 Ozcare (1800 692 273).

Under the current Australian and State Government Health Directives, Ozcare is required to meet a number of directives from the Australian Government Department of Health and the Australian Aged Care Quality and Safety Commission.

On arrival for each visit, visitors are required to have their temperature checked and complete a questionnaire, which Ozcare is required to maintain daily records for and make available to Public Health Units and the Quality and Safety Commission, should they require it for contact tracing.

Key directives in place as per Residential Aged Care Direction (No. 11) issued by Queensland Health on 13 December are:

A person, other than the resident of the residential aged care facility, must not enter, or remain on, the premises of a residential aged care facility in the State of Queensland if:

    • the person has been diagnosed with COVID-19, unless the person is no longer subject to a direction to self-isolate under section 362B or section 362H of the Public Health Act 2005; or
    • the person is unvaccinated and has been in a COVID-19 hotspot, outside of the Border Zone, in the 14 days immediately preceding the entry, or since the start date identified for the COVID-19 hotspot, whichever is shorter;
    • during the 14 days immediately preceding the entry, the person who is an international arrival arrived in Australia from a place outside Australia; or
    • the person has been to an interstate exposure venue, unless 14 days have passed since the person was at the interstate exposure venue. Note: a person who has been to an interstate exposure venue must guarantine as required by the Interstate Exposure Venues Direction (No.3) or successor.
    • during the 14 days immediately preceding the entry or since the start date identified for the interstate area of concern (vulnerable facilities), whichever period is shorter, the person has been in a place which at the time of entry is an interstate area of concern (vulnerable facilities) https://www.health.qld.gov.au/system-governance/legislation/cho-public-health-directions-under-expanded-public-health-act-powers/interstate-areas-of-concern.
    • the person lives or works, or has lived or worked, in a restricted area after the identified start date, unless 14 days have passed since the person was in the restricted area;
    • the person has been informed they are a close contact of a diagnosed person, or a secondary contact, unless their quarantine period has ended; or Note: Close contact with a person who has been diagnosed with COVID-19 does not include contact that occurs when a residential aged care worker or healthcare worker or practitioner providing health or medical care has been wearing appropriate PPE in accordance with Queensland Health’s Residential Aged Care Facility and Disability Accommodation PPE Guidance and has followed recommended infection control precautions. 
    • the person has a temperature equal to or higher than 37.5 degrees or symptoms consistent with COVID-19; or
    • the person has been tested for COVID-19 and has not yet received the results of that test. 

In addition to the above, from 5:00am EAST 17 December 2021, a person who is unvaccinated, other than the resident of the aged care facility, must not enter, or remain on, the premises of a residential aged care facility in the State of Queensland unless the person is:

  • under 16 years of age; or
  • unable to receive a COVID-19 vaccine because of a recognised medical contraindication and has evidence of a recognised medical contraindication; or
  • COVID19 vaccine trial participant, and receipt of a Therapeutic Goods Administration approved vaccine would impact the validity of the trial. As this exemption is temporary, the medical certificate must not have expired.
  • entering the premises for an end of life visit for a resident of the residential aged care facility; or
  • entering the premises to provide support to a resident in an emergency situation.
  • a parent, carer, guardian, or support person who provides care or support to a resident of a residential aged care facility, including advocacy services. Note: A parent, carer, guardian, or support person who is not fully vaccinated can attend a residential aged care facility to provide support, caring responsibilities or to fulfil other advocacy roles to a resident of the aged care facility, provided that they comply with the risk mitigation measures put in place by the facility.

Note: All unvaccinated persons who are permitted to enter the facility must follow the risk mitigation measures put in place by the facility. For example, this may require wearing a single use-surgical face mask, safely physically distancing from others or having a COVID-19 test within 24 hours of entering the facility.

Note: Whilst a person who is 12 years or older is eligible to be fully vaccinated, proof of COVID-19 vaccination is only required for a visitor who is 16 years or older. A visitor who is under 16 years of age is eligible to attend all essential and non-essential activities.

These measures are designed to prepare Australians to be in a state of living with COVID, while minimising risk to all. If you have any concerns, please liaise with your local facility management team or call 1800 Ozcare (1800 692 273).